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Trust & Safety

AfriCrowd’s mission is to empower people to unite around ideas that matter to them and together make those ideas come to life. Providing a safe, secure, and trusted platform is an essential part of achieving that mission. We want to provide our investors with the information that they need in order to feel confident supporting innovative products as they make their way all the way from concept to market. It’s a global collaboration built on transparency, trust, and a passion for Africa.

We have safeguards in place

Your trust in AfriCrowd is important. We do our best to ensure you have a positive and safe experience with AfriCrowd. Our experienced Trust & Safety team is as passionate about innovation as our community is, and we’re dedicated to making sure that we do everything we can to prevent fraud on the platform so that we can keep you safe. This includes both automated and manual reviews of campaigns, and working closely with payment leaders to ensure your funds are processed securely and efficiently. We also have round-the-clock monitoring to protect the information we collect online and prevent unauthorized access.

Transparency &
communication

Our team also investigates real-time feedback and concerns from our community and partners. We hold our campaign owners accountable, from verifying the identity information they provide to making sure they communicate frequently with their investors. AfriCrowd does not tolerate abuse of our system and takes appropriate action when necessary to maintain the integrity of our platform.

Providing a trusted platform is a two-way street. We expect everyone to comply with our Terms of Use and keep the lines of communication open and honest. Not doing so may jeopardize the confidence and trust of the community that is excited to see entrepreneurial projects succeed.

VIEW TERMS

For Investors

Do The Research

Learn more about the project and the people behind it. Review the story (look for the “Risks and Challenges” section), team profiles, updates, and comments to get a good sense of what you’re backing and to feel confident in your decision. Find out what stage a product is in—from Concept to Shipping—to help assess risk for Tech & Innovation campaigns.

Ask questions

Stay up-to-date with campaigns that you’ve backed by asking questions. You can contact the campaigner at any time through a direct message or comment on the campaign page. Comments are a great way to follow feedback and Q&As between the campaign owner and other investors throughout the campaign’s progress.

Report concerns

If something looks wrong to you, tell us! We encourage our community to report suspicious activity and voice concerns via the Contact Us page or the “Let us know” link on every campaign. Our Trust & Safety team monitors feedback and takes action if needed to protect our community.

For Fundraisers

Paint the full picture

Give investors peace of mind and confidence in backing your project by including detailed information about your team, qualifications, and track record. Be open about the risks and challenges. The more information you provide upfront, the more potential investors will understand that you’re trustworthy and committed to seeing your project through. Fill out your profile.

Engage Investors

Keep everyone informed of your progress or setbacks through commenting, direct communication, and frequent updates. Substantive updates are required at least once per month by our Terms of Use. Engaging investors will help establish trust, while a lack of communication may result in investors losing faith, leaving bad feedback, requesting a refund, or even making a credit card chargeback.

Prepare for launch

Did you know that most successful campaigners spend months preparing for their campaign launch? Building a community and a strong email list for your idea are two key factors in your campaign’s success.
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Ghana (1) Nigeria (1) South Africa (2)
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Equity Crowd Investing
For The African Diaspora

Africa has a growing number of innovators turning Africa’s most difficult challenges into big businesses. Unfortunately, most of those entrepreneurs have trouble securing institutional funding or investments. On the other hand, Africans in the diaspora are sending nearly US$80 billion each year to families back home. If some of that money is channeled into the formal investment pipeline, African Diaspora Direct Investment (AfDDI) could replace foreign-sourced capital and help retain Africa’s wealth in Africa to benefit the African majority. This is where AfriCrowd comes in. 

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